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FAQS

1.How long is the delivery time?

Currently it takes 20-25 days to make prom dresses from the day you place an order. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes15 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.

2.Can I get my order faster?

Yes, sure. We can supply rush order service, it will need rush order fees, if you want to know more, pls contact with our service.

3. Can I place dresses in other colors? Any Extra Cost?
Yes, we can do dresses in custom colors, and there is not extra cost.Please choose the "custome color" option when you check out, and leave your colors in order note when you check out.

4. Can I order dresses in custom size? Any Extra Cost?
Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:

The dress you choose custom size US

Bust: '-----------'(This size is your full bust measurements)

Waist: '' ---------(This size is your smallest of your body part measurements)

Hip=Butts: ---------''(This size is your biggest of your body part measurements)

Height without shoes: " ------------(It is from your top head to the floor without shoes, it is very important!!!)

Height with shoes: ''-----------(It is from your top head to the floor with shoes, it is very important!!!)

5.Where can you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL,UPS,TNT,etc.

6. What payment methods do you currently accept?
We currently accept payment via Paypal


7. Usually other question you may ask:

Q: If I order this dress in a standard size, can I return it if it does not fit?? Or if I just do not like it?

A: If we send you a wrong or unmatched dress, we will take full responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)


Q: Hi I would love to order this dress for my wedding in April do you all ship to Frech ?


A: Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.



Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first..

A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.


Q: Can I place my order over the phone?


A: At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be safeguarded by PayPal.



Q: Dear staff, I would like to know the price of shipping for dresses of your website, or is it free? Thank you in advance.

A: Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose.


Q: Can I change the size and color for my dresses after payment?

A: If you want to change the size or color within 48 hours after payment, please kindly contact us.